Q. Touble downloading books with Internet Explorer 9 (IE9)


When using Internet Explorer 9, please make sure that 'Protected Mode' is disabled? We have listed the steps to do so below.


1.Open Internet Explorer 9 (IE9).

2. Click on 'Tools' on the menu bar, and 'Internet Options'.

3. In the 'Security' tab, select the zone that you want to turn 'Protected Mode' off in.

4. Uncheck the 'Enable Protected Mode' box, and click on 'Apply'.

5. Repeats steps 3 to 5 if you want to turn protected mode on or off for any other zone.

6. When done, click on OK.

7. Close and reopen Internet Explorer to apply.


Once this has been completed, please download their selected titles again.

  • Last Updated Jan 07, 2019
  • Views 79
  • Answered By Philip Gunderson

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