Q. When is SDPL going to realize that EBSCOhost transition is not working?

I have calles EBSCOhost and asked them for technical suppoert and their reponse is that they are not not aware of any problem in trying to access much doenload an audiobook. It appeard that SDPL and EBSCOhost are not communicating or not aware of existing problems with the transition from NetLibrary to EBSCO. The SDCL system is shut down as well .

Answer

I called the EBSCOhost system support team today and reported to them the problem that you mentioned.  EBSCO has had difficulties with the new launch page for their ebooks, and it looks like they have reverted back to a generic search page. 

I was also told that there are some issues with content loading if you are using the newest Internet Explorer (version 8 or 9?) due to a Javascript problem.  Is that the version you are using at home?

I'm sorry that you encountered these difficulties. Please let us know if you continue to experience problems, and we'll work with the vendor to resolve the issues.

  • Last Updated Jan 07, 2019
  • Views 197
  • Answered By Janice Wilhelm

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